Shipping & Refunds
As a retailer of handmade perishable food items, all sales are final and we are unable to accept returns. However, we are here to provide the best possible experience for every customer. If you have any problems with your order, please contact us so we can assist.
Additionally, Sweet Ghost will not refund or replace any order after leaving our possession [by being handed over to a shipping provider and scanned for shipment].
Sweet Ghost will always do our best to ensure that your goods are not damaged during transit and make sure we work hard to prevent any shipping delays.
Possible delays may arise, and these can be monitored through the shipping provider (refer to the tracking details in your order confirmation email).
Furthermore, adverse weather conditions, temperature fluctuations, or shortcomings on the part of the shipping provider are other potential factors to consider. It's important to note that while Sweet Ghost cannot accept liability for these factors, we do appreciate being informed about such instances. We are committed to addressing and resolving these situations to the best of our abilities and taking proactive steps to prevent their recurrence in the future. If you believe there are areas where our process could be improved, kindly get in touch with us and share the details of your experience.
You may contact us at hello@thesweetghost.com or the following mailing address if you have any questions. Sweet Ghost 2935 E Main Street #91303, Columbus, OH 43209.
Shipping FAQs
How will I know my order has been received?
As soon as you place your order, we are notified via email about your order.
You will also receive an email confirming your order has been placed.
When will my order ship?
From the day you place your order, your order will take anywhere from 1-4 days to process based on the contents of your order and product availability. Everything we make is made to order and shipped as soon as possible for ultimate freshness. From there, depending on the shipping option you’ve selected during checkout, your order will arrive in the number of days listed on your shipping selection. Once your order has been processed, you will receive a UPS tracking number to the email you provided during checkout to track the status of your order. Please use this UPS tracking number to monitor your order.
*If there is a certain date that you require your order, please let us know in the ‘Additional Information’ section of checkout and we will do our best to process your order to meet your request.
What are my shipping options?
We use UPS as our shipping provider. The shipping options provided to you are based on your geographical location and distance from Columbus, OH. To provide the freshest products and ensure timely delivery, certain geographical zones will only have options to select UPS Next Day Air or UPS 2 Day Air. It is highly recommended that shipping destinations where the temperature is greater than 65°F choose the UPS Next Day Air option. When we ship to destinations where the temperature is greater than 65°F, we include thermal protection and ice packs. Please monitor your shipment so that your package is not exposed to extended periods of excess heat.
We do not profit from shipping costs and aim to use the best shipping providers to give you the best experience possible.
Why are some of the items I want to order not available to ship?
Sweet Ghost is only permitted to sell our confections (bonbons, buckeyes, marshmallows) within the state of Ohio. Any of our baked items (cookies, brownies, etc.) are available to ship to other states. If there is an item on your order that you can’t select a shipping option for, click the ‘Remove’ button in the Order Summary to remove the item from your order. This will remove the item from your order and allow you to proceed with the checkout process.
We only ship within the United States.
Oops! I placed my order and now I need to make a change. What can I do?
Please reach out to us as soon as possible if you need to make a change to your order. We will do our best to accommodate your change request. Please feel free to email us at hello@thesweetghost.com about any needed changes. Once the order is packed and ready to be dropped off to our shipping provider, you will not be able to make any changes. We cannot offer any exchanges or returns since our products are perishable.
Can I do a local pick-up?
We currently offer limited local pick-up options. The best way to purchase in person is to attend any of our pop-up events we might be participating in (check our socials or upcoming events page). If you’re placing an order online, you can select one of the store pick up options. The pick up option chosen will have a specific date, time, and location. This tells us that you’ll be picking up your order at that date, time, and location. If there aren’t any local pick up options listed, local pick up is not available. If you have a large or custom order request, please contact us to see if local pick-up is available.
What do I need for my pick up?
Upon pick up, you will need to present your ID or order number to retrieve your order. Orders not picked up on the pick up date specified on your order will not be refunded. However, if you contact us, we can do our best to arrange getting your order to you another way.